Shipping policy

Terms of Delivery

Last updated: [14 October 2025]

1. General

These Terms of Delivery apply to all purchases made through this online shop. By placing an order, you agree to these terms.

2. Products

The shop offers two types of products:

• Digital knitting patterns (PDF downloads)

• Physical art prints (shipped products)

All products are described as accurately as possible. Slight variations in color or texture may occur due to display settings or printing processes.

3. Prices and Payment

All prices are shown in [currency, e.g. euros (€)] and include applicable taxes unless otherwise stated.
Payments are processed securely through trusted third-party services such as [PayPal / Stripe / etc.].

4. Delivery

• Digital knitting patterns:
  Download links are sent automatically to your email once payment has been completed. These files are for personal use only and cannot be shared or redistributed.

• Art prints:
  Orders are carefully packaged and shipped within [number] business days. Delivery times depend on your location and postal services. Buyers are responsible for any customs fees or import taxes that may apply.

5. Returns and Refunds

• Digital products:
  Due to their digital nature, PDF patterns cannot be returned or refunded once delivered.

• Art prints:
  If your order arrives damaged or incorrect, please contact me within 14 days of delivery. I will be happy to arrange a replacement or refund.

6. Copyright

All knitting patterns, artwork, and product images are protected by copyright.
They are intended for personal use only. Reselling, sharing, or redistributing the files or images in any form is prohibited.

7. Contact

For any questions or issues related to your order, please get in touch:
Email: [contact@ronjahakalehto.com]
Website: [www.ronjahakalehto.com]